Frequently Asked Questions

No, since we cannot physically examine you, we must be very selective as to who we treat. You will be referred to a local doctor if your condition requires an in-person evaluation. We do not treat emergency or complicated conditions. If this issue arises, we will refund you.

You may submit a consultation 24/7 which would be reviewed during business hours. You can contact our Customer Service 24/7. Our business hours are: Monday - Friday 5am CT to 1am CT Weekends 7am-11pm CT. Consultations submitted after our regular business will be on hold until we resume the following morning.

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Dhruv Parekh COD

COD

COD bug testing

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Online consultations allow you to consult a medical provider at any convenient time via email, phone or text after submitting a health form and pictures. This offers an option to record a 2 minute video and submit to us for review without you having to leave your home. Live video is a real time video consultation with a medical provider.

FAQ question without Video

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Why do I need to participate in live video consultation?

Can I schedule a live video consultation?

Yes, simply start a consultation to see the option to book an appointment at a convenient times.

CallonDoc highly respects patient confidentiality. We follow HIPAA guidelines to keep your data secure and safe. Personal information will not be given or sold to unaffiliated third parties.

Why do I need to participate in live video consultation?

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